Refund Policy

Last updated: 24 October 2026

90-day money-back guarantee

We want you to love your results. If you are not happy with BROOKS, you can request a refund within 90 days of receiving your order.

How to request a refund

Email contact@hairbrooks.com with your order number. We reply within 1 business day with return instructions.

Condition of returned items

Products may be opened and used: we understand you need to try them to see the result. Please return all items included in your order, including any free or discounted items received as part of a bundle.

Return shipping

Return shipping costs are the responsibility of the customer, except when the item received is damaged, defective, or not the item ordered. In those cases we cover return shipping and send a replacement or a full refund, at your choice.

Refunds

Once your return is received and inspected, we issue the refund to your original payment method within 5 business days. Depending on your bank, it may take a further 5 to 10 business days to appear on your statement.

Damaged or incorrect items

Contact us within 14 days of delivery with a photo of the item and its packaging. We will arrange a replacement or a full refund at no cost to you.

Your statutory rights

This guarantee is in addition to your statutory rights under UK consumer law, including your right to cancel an online order within 14 days of delivery.